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Living Ghana looks forward to the opportunity to represent you as your booking agent for your property needs. These terms and conditions describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer.
We sell a variety of travel-related products from different service providers (“Suppliers”). Each Supplier has its own terms and conditions that are applicable to their property/service in addition to our general terms and conditions, and you should make sure you understand them. We will communicate all terms and conditions from the supplier to you. Inform us if there is any misunderstanding in terms of communication.
Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you. The price can only be guaranteed once we receive half of your payment. Communicate with us before sending or depositing money in any of our accounts. We will advise you of the date that full payment is required.
We will ensure that you are promptly notified of any significant changes once we become aware of such changes, but we accept no liability for any changes or costs incurred that may result. We will do our best to ensure you find the best possible solution to the problem. If by any means, a supplier does not fulfill the agreements, we will do our best to retrieve your deposit from the supplier per agreed terms. You are our first priority and we will always have your best interest.
Where your requested change to your arrangements is permitted and possible, we will make the necessary changes for you.
If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.
You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us.