- NO SMOKING ON THE PROPERTY
- NO PETS ON THE PROPERTY
- NO FIREARMS ON THE PROPERTY
Damage to Accommodations
As a Guest, you are responsible for leaving the Accommodation (including any personal or other property located at the Accommodation) in the condition it was in when you arrived.
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals whom you invite to, or otherwise provide access to, the Accommodation, excluding the Host (and the individuals the Host invites to the Accommodation, if applicable. If a Host claims and provides evidence that you as a Guest have damaged an Accommodation or any personal or other property at an Accommodation, the Host can seek payment from you through the Living Ghana Management. If a Host escalates a Damage Claim to Living Ghana, you will be given an opportunity to respond. If you agree to pay the Host, or Living Ghana determines in its sole discretion that you are responsible for the Damage Claim, Living Ghana Management will, after the end of your stay, collect any such sums from you and/or against the Security Deposit (if applicable) required to cover the Damage Claim pursuant to the payment terms.
Standard and exceptions
To help keep our community safe and trusted, we’ve published our standard and exceptions for all hosts and travellers on our website. We developed these standards based on our extensive experience interacting with members of the Living Ghana community. These standards are intended to gather together our existing policies into a single framework that will help members of the Living Ghana community better understand what to expect from us and what we expect of them.
How will the standards be enforced?
Each enforcement decision is the result of careful and detailed work by a team of experts devoted to ensuring we make the right call. Our responses to violations of these policies have been and will continue to be based on the seriousness of the issue. We will strive to take the circumstances of each situation into account when reaching our enforcement decision, but we have limited discretion in our response to serious violations of the policies.
What can I do if I disagree with a decision?
We’re always learning and growing and the standards and expectations will evolve over time. Make sure to review the standards if you have any questions about a particular situation.
Group payment
Living Ghana may enable a Guest who is booking a Listing on behalf of one or more additional guests (the “Organiser”) to split the payment of the Total Fees for an eligible booking. Organiser and at least one other additional guest (each a “Co-Payer”) (the “Group Payment Service”). In order to participate in the Group Payment Service, A living Ghana management must be notified and agree prior to payment.
Overstay
You agree to leave the Accommodation no later than the checkout time that the Host specifies in the Listing or such other time as mutually agreed upon between you and the Host.
If you stay past the agreed upon checkout time without the Host’s consent (“Overstay”), you no longer have a licence to stay in the Accommodation and the Host is entitled to make you leave in a manner consistent with applicable law. In addition, you agree to pay, if requested by the Host, for each twenty-four (24) hour period (or any portion thereof) that you Overstay, an additional nightly fee of up to two (2) times the average nightly Listing Fee originally paid by you to cover the inconvenience suffered by the Host, plus all applicable Guest Fees, Taxes, and any legal expenses incurred by the Host to make you leave (collectively, “Overstay Fees”).
Overstay Fees for late checkouts on the checkout date that do not impact upcoming bookings may be limited to the additional costs incurred by the Host as a result of such Overstay.
If you Overstay at an Accommodation, you authorize Living Ghana (via Living Ghana Payments) to charge you to collect Overstay Fees. A Security Deposit, if required by a Host, may be applied to any Overstay Fees due for a Guest’s Overstay.
The Extortion policy
Reviews are a way for Living Ghana guests and hosts to share their experiences with the community. Any attempt to use reviews or review responses to force a user to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.
This policy applies to situations including, but not limited to:
- Guests threaten to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review.
- Hosts requiring a guest to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review. Hosts also can’t offer a free or discounted stay in exchange for a guest revising an existing review.
- Hosts asking a guest to take specific actions related to a review in exchange for a resolution to a dispute between the parties.
This policy does not prohibit:
- A guest from contacting a host with a problem prior to leaving a review.
- A host asking a guest to leave an honest positive review or rating reflecting a positive experience.
- A host or guest from revising a review within the time constraints for revision.
Hosts and guests cannot edit reviews after they are published. By posting a review, you agree to follow all Living Ghana guidelines and policies, including the Extortion Policy, which living Ghana may enforce at our sole discretion. Failure to do so may result in the restriction, suspension or termination of your Living Ghana account. If you think you’ve experienced extortion, please contact us immediately
Feedback
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the Living Ghana Platform. You may submit Feedback by emailing us, through the contact section of the Living Ghana Platform, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you